ريزورتس وورلد سنتوسا - بيتش فيلاز (إس جي كلين)

Room for improvement

Overall not too bad but then it’s supposed to be a luxurious villa. For the price paid, one will expect more pampering and better service. More warmth and sincerity will be appreciated, although the complimentary cake was a nice touch. Some glitches on the first night that bordered on freaky/spooky but I’m sure there’s a logical explanation for them.

رحلة عائلية لمدة ٢ ليلة , يناير 14, 2022

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Bday suprise staycation

We were there to celebrate my son’s 16th bday. Prior to our stay, a staff called to inform us on the check-in procedure and checked if were celebrating a special occasion. Told her it was my son’s bday and she offered to decorate the room and send a complimentary bday cake. On the day of the check-in, i think becoz we were given the room earlt, the bday setup was not ready. Anyway, they sent the cake later that afternoon. The nx day when we were out, housekeeping set up the roon with balloons. Though a little late it was still a pleasnt surprise! Very thoughtful staff and housekeeping was fast to respond. Our3rd time staying there this year and we never get bored with the room!

zaleha, رحلة عائلية لمدة ٢ ليلة , نوفمبر 27, 2021

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Great experience, but terrible breakfast.

I stayed in the ocean suites and it was really amazing to see the aquarium from the room. The service was good and the room was very nice. The room was pretty good, but I understand the special feature was the aquarium. The butlers were a bit hard to connect to and answered the phone about 50% of the time. The butlers were very friendly and helpful. The only bad part of the stay was the breakfast. The breakfast was pretty terrible. I understand restaurants want to save money due to COVID, but for the price of the room and the price of breakfast, a better quality breakfast would have been great. They only had 2 options and everything I asked for could not be accomodated. (E.g. brown toast, skim milk, etc). They basically gave me a “take it or leave it” response. BEside the breakfast experience, I would visit this place again.

Carlos, رحلة لمدة ليلتين, نوفمبر 14, 2021

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3.5/5

Not worth a 2k price tag. Everything apart from the aquarium view was mediocre. Room design slightly dated and furniture in need of some urgent refurbishing. More frills could have been included, e.g. lunch vouchers (since covid does not allow for room service) or maybe some sort of hamper. Only saving grace was the aquarium view and decent concierge service which should be an expectation given the price anyway. Overall, definitely not worth the stay unless rates are reduced or the hotel manages to somehow enhance the room experience.

رحلة لمدة ليلة واحدة, نوفمبر 4, 2021

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The Ocean suites are incredible! Waking up to manta rays is incredible. However for a pricey suite the service left much to be desired. The welcome at check in was less than warm and very unhelpful. The lady was shocked that we would be eating out even though there was three of us. The breakfast that was included was cold when delivered to the room and cold when eaten at Frattelli. The staff glared at us throughout the meal my son even commented why are they so mad at us. Not a great reception. However our meal at the Ocean restaurant was incredible! The staff were so helpful and didn’t mind that are very capable 11 year old sat by himself. The servers took the time to explain the 5 course menu and explained all the dishes. They were super attentive and stopped to chat with him as he was in his own. All communication was done through the butler service which was a bit hit and miss. It took over and hour and half to get the pull out bed made with a call back to remind them. While service was spotty one man stood of above the rest Wichai who made was turning into a bad experience much more pleasant he personally went above the call of duty to ensure our stay was memorable. I highly recommend the room. But would suggest waiting till they have more staff and don’t treat customers as if they are in quarantine. That hotel is just around the corner. It was a once in a life time stay and we were disappointed that the poor service ruined it. I hope service improves for others.

Allison, رحلة عائلية لمدة ٢ ليلة , أكتوبر 26, 2021

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quite nice!

رحلة عائلية لمدة ١ ليلة , أغسطس 1, 2021

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The location of the room was very good. We wanted to stay again.

رحلة عائلية لمدة ١ ليلة , فبراير 21, 2021

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Fantastic stay at Beach Villas & Ocean Suite

Michael, رحلة عائلية لمدة ١ ليلة , نوفمبر 29, 2020

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Will be our Last visit. Lots of mosquitoes. sofa has dust mites or bugs..wife and children got bitten.

Kee san, رحلة عائلية لمدة ١ ليلة , نوفمبر 15, 2020

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Great view of the fishes! My family loved it! The personalised butler service was great and we were transferred to nearby food places easily with great takeaway services!

WY, رحلة عائلية لمدة ٢ ليلة , نوفمبر 4, 2020

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