ريزورتس وورلد سينتوسا - إكواريوس هوتل (إس جي كلين)

A couple of time, we got locked out from The room as the access card was not working. Had to go back to lobby to inform for them to send someone to look into the matter. It was quite a hassle after being out the whole time with kids and you just want to be back in the room. Not going to and fro lobby to get the issue rectified

Kalaivani, رحلة عائلية لمدة ٢ ليلة , يونيو 3, 2022

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Relaxing staycation

Nice stay, 3rd time staycation at Equarius. Spacious room, connecting rooms which is great if you have kids. Good breakfast. Nice pool.

Soh Teng, رحلة عائلية لمدة ١ ليلة , مايو 29, 2022

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Great Stay!

رحلة عائلية لمدة ١ ليلة , أبريل 22, 2022

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We were first given two rooms with the air conditioning vents mouldy (one of them with water moisture). Luckily the room manager on duty was able to get us replacement rooms before our dinner appointment at 1900hrs. No wow factor about the rooms except that its large. The hotel really needs to spend some time and money to renovate, as the rooms we were in looked old and deteriorated, definitely not worth 450 SGD a night for a room…!

Mookie, رحلة عائلية لمدة ٢ ليلة , مارس 25, 2022

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It is not in the most central location, but a good hotel.

Marina, رحلة لمدة ليلتين, مارس 19, 2022

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Positive experience with good conditions of hotel

Overall positive experience with good conditions of the hotel. Very clean. Only downside was check in was a bit disorganised. Easy to book system for the swimming pool. Requested for connecting rooms and was confirmed by the hotel within 2 days of email.

رحلة عائلية لمدة ٢ ليلة , مارس 15, 2022

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Breakfast offered was sad. Not sure if it’s due to the current Covid situation but it should be revised.

WEI MIN, رحلة عائلية لمدة ٢ ليلة , مارس 3, 2022

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large room great view

Stephen, رحلة رومانسية لمدة ١ ليلة, فبراير 13, 2022

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Room is still dirty. There are glass pieces on the carpet of the room. We took the garden deluxe room and the room has a facing towards the forest. If we open the door, bugs will come in. Reception guest gave us a room that is last in the aisle despite knowing we have an infant with us and it can be inconvenient. Baby cot is not adjustable in height and very very old. Key card doesn’t work after 11am despite being informed of late check out. Overall, it’s a very disappointing stay. You could get a better experience with this price elsewhere.

Shi Ming, رحلة عائلية لمدة ١ ليلة , يناير 6, 2022

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First and last stay at RWS hotels

Disappointing experience with many hiccups in the service process. Was asked to provide guest details via email pre check-in but none of these were updated in the hotel’s records and I had to re-enter all these info when I checked in. Long queue for check-in via the automated check-in station which doesn’t even work properly. Hotel looks run-down and tired. They have a staff stationed at the walkway leading to rooms to check your NRIC each time you try to enter your room (I understand that these checks are because of Covid regulations, but I am sure there is a better way to do this then to make your guests feel like jailbirds). Breakfast was unimpressive and looks like something you expect from 3 stars hotel. Tried to book an extra slot for the swimming pool with the staff stationed at pool entrance, and was asked to go to concierge (at a diff building) to do the booking. Went to concierge and staff directed us to a QR code. Tried booking via QR code but wasn’t able to book for the slot we wanted. Asked the concierge again for help and was told that we cannot book the pool because check-out is at 11am (and this makes no sense to us because we were trying to book a 9am slot). After many rounds of haggling, finally managed to get a slot. Entire experience felt like what I had when I stayed at Genting First World Hotel some 15 years ago, except that I probably paid more than 10 times the price this round, at what I thought is a 5 star hotel.

Serene, رحلة عائلية لمدة ١ ليلة , ديسمبر 25, 2021

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