ريزورتس وورلد سينتوسا - هوتل مايكل (إس جي كلين)

The service provided during breakfast was lousy. I paid for 12paxs for buffet breakfast and when we asked for more serving, the staff were not very reluctant to top up for us. Gym and swimming pool. It stated that we need to book during our stay for the services, when we booked, is always fully booked. We looked down from our hotel balcony, the swimming pool only has 2 kids playing. So we went down to talk to the staff and were allowed to swim. Same as the gym facilities. When my daughter called up the operator to check, she was allowed to go in.

I would like to be honest and ask why is this hotel so expensive. I don’t see why it’s so expensive. I paid a total of $2k for just 2 nights. No room service, checkin in was a sheer waste of time. My room was not prepared until it was 6pm! And checkout time was still the same. Ask for cutleries - they don’t have any. They only plastic ones but you have to come down and get it yourself, they don’t send it up to the room. I think Hotel 81 has better service, I kid you not. The pricing is truly unjustified.

Check in was slow , room was not ready . Didn’t accede to my adjoining room request . Will never book through hotels.com ever again.

Unable to book anytime slot for the swimming pool at all for the entire trip. No in room meal service too. Was told that it was due to COVID-19 although I cannot really understand how COVID-19 impact room service meals.

Huge guest room with clean condition. Even though our kids mostly spend their time inside the room, they never feel tired.

The hotel surprised us with the swan n balloon on the bed as we went there for our wedding anniversary. Room is clean and services were great! Thank you for all staff

customer service was very good and accommodating. the rooms are well maintained. good location. downside is pool and gym accommodation is limited.

Cleanliness and hygiene was good, although Gym equipments and Pool Facilities are a little lacking. Food wise, could do a little adjustment.

Good beddings and clean. Small swimming pool though.

Hotel was clean and sanitised.