هوليداي إن إكسبرس آند سويتس تورونتو أيربورت ويست، آن آي آيتش جي هوتل

Would rather not come back here!

Two major problems, first the bathroom sink was clogged and bathroom was overall dirty. Second, my room was at the far end of the hallway and it wouldn’t be a problem if there was another entrance near the end. But getting the last room with no backside entrance means I have to walk all the way to the reception and back everytime I need to leave hotel. Not to mention the highway facing window and extremely loud airplanes which i guess is part of getting a hotel near airport. Gym was good. And the staff was nice.

Samiya, رحلة عائلية لمدة ١ ليلة , يونيو 4, 2022

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WORST HOTEL EXPERIENCE.

Worst hotel experience I’ve ever had. This is the first review I’ve ever wrote, so believe me when I say it was not a good. I checked into the hotel with no issue. When getting to the room, we put our things in the fridge. We tried to roll down the blinds because our window was completely exposed and open on the first floor. The blinds didn’t work and we had to call maintenance. He couldn’t fix it so we could only have the blinds all the way down in blackout mode 24/7. Not the end of the world but that started a series of unfortunate events. We then realized that the fridge was not cold at all. We had to call maintenance again, they replaced the fridge. However our food he spoiled and had to be thrown out. We noted the microwave plate was gone.We then realized our bathroom had absolutely 0 towels. When trying to speak with customer service on the phone they were very rude, continued to talk over you. She continued to try to make decisions for me. After finally settling the misunderstanding, I continued to receive more and more disrespect on the phone with further calls in regards to extending a stay. The building is loud, you literally hear everything. So be prepared to be woken up at anytime of the night.People in the rooms leave their garbage out in the hallway- probably why there were many decent sized spiders around the room.i tried to ask for a credit for the food that I had to throw away due to the fridge and other inconveniences and was offered a $5 discount.

Sydney, رحلة لمدة ليلتين, مايو 27, 2022

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At my arrival I was ask to pay des

Mohamud, رحلة عائلية لمدة ٢ ليلة , مايو 21, 2022

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Reasonable Accommodation but Tired Building

A decent (free) breakfast and complimentary shuttle to Pearson more than offset the tired, drab appearance of the building. Plugs in our room didn’t work and the mattress is approaching the end of its lifespan. This is a good choice for those needing a safe, clean and economical pre-flight stay.

Jason, رحلة لمدة ليلتين, مايو 18, 2022

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Skytraveller

It was great as usual. We have stayed before and will diffinitly return. Great service

رحلة لمدة ليلة واحدة, مايو 5, 2022

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We like H I Express.

Shuttle took three calls and 40 minutes to pick us up at 10:15 pm. Check in was quick and friendly. Room immaculate. Return shuttle to airport was right on time.

Lisa, رحلة لمدة ليلة واحدة, مايو 3, 2022

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Very disappointed with my stay My room was not ready to check in even at 6.25 pm check in time was 3 pm the room alotted then was terrible noisy air conditioning system my family and me unable to slip whole night after long drive very disappointing although we were stay here three times before after this I will have to change and discourage my friends and family to stay there again

Mustufa, رحلة عائلية لمدة ١ ليلة , مايو 1, 2022

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Stinky hotel, nothing to do with the hotel chain

This hotel has nothing to do with the Holiday Inn Express hotel chain. We got 3 rooms for me and my family. Nothing was working, not the pool, not the safe box in any of the bedrooms, and not the printer to print out the boarding passes. The room cleaning was done only once during my 4-day stay. The bedroom door was falling, and the lock in the bathroom didn't work. The carpets were so old and with stains. I'm not picky with hotels, but trust me, this one is stinky, you would notice the smell as soon as you enter your room.

alejandro, رحلة عائلية لمدة ٣ ليلة , أبريل 28, 2022

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disappointed

Absolutely disappointing stay. Hoping to get compensated from the hotel or Hotels.com. We brought our highschool group down to Toronto for an event and intentionally booked a hotel with both a pool and hot tub. Upon arrival, we learned that both the pool and hot tub had no water.

Tom, رحلة لمدة ليلة واحدة مع الأصدقاء, أبريل 28, 2022

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Overnight travellers

We only stayed overnight to catch flight in the morning. The shuttle and breakfast was great

Jeffrey, رحلة لمدة ليلة واحدة, أبريل 25, 2022

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