ستاي بريدج سويتس واشنطن دي.سي. - جرينبيلت

It was terrible they asked us to leave because they said we were loud but

With the current pandemic in our country, it was better than expected. There was a bagged breakfast available, it was close to grocery stores and restaurants, and if you needed anything front desk was accommodating. We didn’t have maid service while there, but with the virus it was okay.

When I first arrived there we were given a a room that had not been cleaned so we had to go back to get another room they have a policy of only two pillows for a king size bed and blamed it on covid-19 the bed was terribly uncomfortable too hard

Dirty towels and wash cloth. Remote control didn’t have batteries in it. Rude front desk person. Have to pay deposit. Not a relaxing place, or welcoming atmosphere.

The room we stayed in was disgusting. First the room smelled like cigarette smoke and its supposed to be non smoking. Most of the the lights did not work. The floors were so sticky we could not walk around in our socks. We laid the towels down on the floor to walk back and forth to the bathroom. There was stains on the doors, walls, TV and light switches. Which tells me they did not properly clean that room and with covid running a muck, if that room was an example of how they clean I wouldn't put it pass that this hotel might be shut down. The cleaning crew needs to be retrained. Will never stay here again.

First I travel 2-6 times every year and stayed at many hotels. This hotel was very clean. However, customer service was horrible. Because of local young adults having parties in the hotels. I had to have a large security deposit which I was not told to me before hand. The check in clerk did not tell when the grab & go breakfast. Nothing about what the hotel offers. I had to sign 3 contracts about smoking and making noise. I have never experienced this in my life. The day of our check out two people knocked on the door and asked when I was leaving it was not time for my check out. The worst hotel experience in my life!

Had a pleasant stay earlier this year so I decided to revisit again & wasn’t impressed the room was fine clean . The service desk must be under staff or cut hours for people working because of COVID-19 because every time I visited the desk I waited 10 minutes to get a answer . My check in took 10-15 minutes . She seemed overwhelmed at doing her job .

The hotel didn’t have any towels or wash clothes. Couldn’t take a shower at all.

I was charged for a room with a king size bed, and the. Was given a room with a queen size bed. Rooms do not reflect what you see in the pictures.

At check-in, the staff person was discourteous by giving commands about papers to sign, rather than making requests. When I was reading the single-page documents, she stood before me rolling her eyes like I was wasting her time and I should sign without reading. We reserved a King bed, but the room we walked into had a queen. Staff disputed our reservation for 15 minutes, and asked, "why do you need a King bed?!" Staff offered another room, still no king, said we cannot open the door and view the room because "we would contaminate the room with our germs." I asked to speak to the manager, and she said, "you cant! There is no manager! Then she said he's not here! Then she said he's out of the country! I said, then can we please call his back-up? With all discourtesy, she blurted "WHY?! He's just gonna tell you the same thing I just told you!" It is insulting that she told us that it is impossible for us to have a room with a king bed because none are available in the entire hotel, and 20 minutes later, she told us that we can have a room with a king bed *only* if we show her our email confirmation. There was only one set of towels. Staff initially answered "No" to most every request, and gave bogus rationale. One of the exceptions was Tyrone in Housekeeping. He was always diligent, pleasant, helpful, courteous when we spoke with him. So, on our last day, we went and found him to convey our appreciation. We still have not heard from a manager.