كاريلون ميامي ويلنيس ريزورت

the information presented about the property to guests upon arrival was confusing. half of the information was in print and more was on a dedicated iPad

Amazing hotel and friendly staff! Would highly recommend

Dumb incompetent person checked us in. No brains took the guy forever for no reason

Everything Overpriced for nothing I would never stay there again for $440 per night

We have stayed at this property before and really liked it. However this time the service was way off. It seemed like they all had an “I don’t care” attitude. For example, one day we had to wait for 2 1/2 hours for our food by the pool. After talking to several waiters, we finally had to speak to the manager to get it resolved. Then, our room was not cleaned one day and when we complained to the front desk, she said she would take care of it (around 7:00 PM) but never really apologized for it. Also, they know that the room would be occupied by 4 people but would always leave 3 towels. Interesting enough, the hotel sent a survey that we could not open. I am not sure if there’s been a change in management but they should definitely work to bring back their old standards.

This was exactly what we needed. After striking out at two hotels in the area due to the condition of those properties and the noise levels, the Carillon was a welcomed retreat. The spa is incredible. The staff was thoughtful and friendly. The room was impecable and quiet. We will definitely stay here again!

Fantastic stay. Amazing facilities. Classes, spa , thermal pools, sauna. Beautiful rooms

This resort is great. However, the restaurant service is super slow. The waiters are very friendly and nice, but super slow. And I have forgotten to use my credits.

Great location, clean and comfortable. However half a notch below some of the top hotels due to lack of high quality food options. You expect food to be overpriced when delivered to the pool or beach but the quality was rather middling.

We booked ocean view room with balcony and paid for premium upgrade, but received cross building view room next to elevator, not clean, with open half bottle of water in refrigerator. Stuff unprofessional and management is never available. Is definitely way below 5 stars. We left after one night and moved to W hotel - paid same price for much better quality of room and service