بيرل كونتينينتال لاهور

Finally a good customer service the room was up graded to deluxe by MR.Raza at desk enjoyed the stay

The courteous staff, prompt check in and checkout along with good food served efficiently. The airport pick up and drop off facilities are quite impressive.

I love the rooms they’re very cozy that’s why I always choose PC everytime while visiting with family, the check in was horrible the guy named Mr. Shaheen was the only person at the reception very unhelpful it took almost 25mins to check in. He was busy in scanning the Identification cards of the escorts who were visiting their clients and was more into them, than attending the regular and genuine families. I hope it gets back to the family environment which we loved about it.

Almost everything was up to the mark.

Low hygine standard. Hotel was not good at all avoid

The front desk staff are so very nice and helpful. Since, we came doing coronavirus we asked that we get new pillows and pillowcases upon arriving and they came fast. We had a problem with the television and they were very low in fixing it. They told my husband don't he see they are a big hotel and have a lot of people to help after we had been waiting for about 45 minutes. I got upset and told them their problems are not my problems hire more people. I demanded that they come immediately and they did. We also had room service which was fast and food is great! The main restaurant staff were nice and helpful. We also ate in the coffee cafe and they were also nice. The pool night pool guy was not nice and did not want us to get water around the pool cause they were having a special night event after the pool close. Note we were at the swimming pool swimming in water. So, of course we were going to get water around they pool. He even went as far as calling the manager on us. The manager told him he would have to clean it up and I could see he was upset. We also had a problem in the gym when we went their because the worker asked us if he are staying here and we said "yes". He then asked what room. We told him and my husband showed him the key so he would stop questioning us. Note. I AM a black American and my husband is Pakistan. The front desk check in and check out too a very long time. But, they gave a very late check out so that helped smoothed things over.

Worst service staff wasn’t accommodate room conditions pretty bad

lack cleanliness, and the room was outdated and sub-standards amenities.

When I arrived, I specifically asked for a clean quiet room. I was promised one but it was anything but. The linen was dirty, toilet bowl seemed like it wasn’t cleaned and the budget had hair in it. The shower had poor drainage and it was likely because of hair clogged therein. The toiletries had been used particularly the body wash which was half used and it’s container was sticky because of prior use and to my detriment, I only found out about all this when I went in to take a shower in the morning and had to be quick or I would’ve been late for a work meeting. This is the third consecutive trip to PC Lahore where I had similar experience. They need to up their game badly. I only wished avari wasn’t this bad otherwise I’d have never stayed at this overpriced place that charges $126 a night for this pathetic service