جرينليف هوتل جينسان

My wife and I have stayed at this hotel a few times. The first time it was excellent and each time after that has been less so. The first time we stayed there we were able to book a King Suite. Never again has that been available. I contacted them as to why only the Deluxe room and the Executive twin rooms were the only ones that are ever available. It turns out that of the 6 rooms they have, they only have 4 of the really good rooms in all of the hotel! The hotel describes itself as a "4 Star Luxury Hotel", yet only 4 rooms of the 111 rooms at this hotel are really luxury rooms. They said if I wish to book one of the really good rooms I would have to contact them directly way in advance to see if any are available. Keep in mind the prices of ALL them rooms are definitely "luxury" prices! This last stay, the "secure internet" did not work, no matter how many times I called and got a new password. So no "secure" business could be conducted via my laptop. The "free" internet did work, and the speed was pretty fast (about 12-14 Mbps). So I could browse the internet and watch my programs. The in-room menu is somewhat limited but the food is good, provided they have what you want. As is ALWAYS the case, I always choose something they say the don't have, and this time was no different. In their defense, this has happened to me in just about every restaurant I have ever eaten at in all of the Philippines. Their breakfast buffet is always great. For the price, it could be better!

Visiting family

This property is in desperate to immediate refurbishment and repairs for once WAS. a fine hotel. This includes stained carpets in our room , rusting bathroom fixtures , a broken hot tub ( stayed there a year ago it was “broken”, broken stairs in the pool with wood fixtures on the sides missing and totem off. The gym has machines not working. Unfortunately this hotel is completely being not properly maintained . The service has also taken a turn for the worse, the pool attendants were border line rude and outright careless , no smiles , not helpful. The young man at the front desk shrugged his shoulders and turned his back on me when I asked a simple question. We ordered white wine cocktail before going out and it was warm, still appeared on the bill at checking out ( even after making a complaint about it )...?...poor service by the guest manager..Overall a disappointment..

The location was perfect because it is just across a mall. The room is not clean. there's an underwear tag you can find under the curtains by the windows, broken mirrors and thick dust on the sides of the bed. Infact i got sick because of the allergy.

nice place

Great breakfast and location from shopping and eating places

Stay is average. It doesn’t feel like a 4 star hotel.

Not the cheapest hotel but very nice if you wish to spend the extra money

Very nice hotel. Definitely the best in General Santos City. Needs a little updating, especially the carpet. But overall, very nice. Staff was very very friendly and helpful. Appeared very clean and good location, right next to the SM mall.

Wonderful hotel, decent food not great but amazing shower and bathroom etc.