لاجوس أوريانتال هوتل

Arrived at the hotel and was checked into the new wing. The entire hotel was smelly and very dirty. The property looks abandoned. The hall way at the new wing is dirty and the carpet on the floor stinking. I complained to Mr Lanre at the reception and my room was changed to the old wing which was supposedly better but still it was nothing to justify the almost two Hundred Dollar Per night that I paid for this stay. The fridge was leaking and the wooden door on the fridge compartment was falling off. As a gold member with Expedia, this is the worst hotel I have stayed. You have to walk for almost five minutes through very unkept hallways to get to the restaurant for breakfast. his hotel needs to be closed down for a total overhaul.

I’m very disappointed from all aspects. 1. Unreasonable price. The hotel price is very similar as the other 5 star hotels, but the facilities are dirty, old, and not maintained. I travelled a lot over the world, this 5 star hotel is the worst one I’ve ever stayed. It’s even worse than 2 star hotel in China. 2. No consistent power. January 27 was my worst day in my life. I was stuck in the elevator container with blackout, emergency ring DID NOT work, emergency phone DID NOT work either. I don’t want to recall that scary memory. I spent longest 5 minutes in my life, when I was walking out the elevator, my hands, arms, and legs shaking. 3. Worst customer service General manager, manager, staff are lazy and don’t do their jobs properly. Although they offered me one night stay, I don’t feel their apologies. Even though, GM, manager and staff said sorry, I don’t feel that is from heart. 4. My colleague met with a client who was splashed dirty water because of cleaning overhead!!! Overall, I won’t recommend this hotel other than Chinese restaurant.

Expedia and the hotel are not communicating . Despit paying hundreds of pounds for our 3 nights stay . the hotel told us at the reception that they have not note of our booking with them. We had to make a new reservation on the spot and go and pursue Expedia ourselves. Was an anxious moment no place to stay.

I spent one night here as my friend celebrated her 50th in one of the banquet halls. The location is great, specious room and the lagoon view from room on 10th floor is beautiful. However, the bathroom is old and needs updating and did not look well cleaned after last guest. I was in the room just to sleep for a few hours after the party so i did not fuss. Usually I would insist on the bathroom being properly cleaned.

The chef and breakfast facilities needs to be upgraded. The food at breakfast is always cold. For 3 days no change in menu.

The property itself was very elegant from the outside. However the cleanliness was appalling!! The carpets in the lobby and corridors were so visibly dirty!! Our room on the first day was so unclean! I imagine nobody bothers to check the level of cleanliness from supervisory point of view. The Housekeeping Service was very good because they cleaned and dusted the room very quickly on request! The Breakfast Room was very clean and good variety of meals offered. There is only a 20% chance of staying at the Oriental in future

Friendly and understanding staff. They accommodated me even though I had issues with payment via Expedia.

The hotel need total renovation. The staff need to be trained on customer relations. Very smelly room and corridor. Badly behaved staff.

Security is porous, communal areas are dirty and on more than one occasion, I found flies on food displayed in the restaurant during breakfast

The stay wasn’t bad honestly however, for the price i would have expected Orientals rooms to be a lot nicer. No carpet, bathrooms subpar with appearance and the room is just bare. The carpet that’s in the hallway has an odor that isn’t very pleasant. I honestly wouldn’t pay to stay here again as there are other great hotels in that area that the comfort is worth the price.