إيكو سيرف

It was indeed very amazing and satisfied stay. Beach side rooms , very good pool and effective service staffs... Vegetarian food is an option but still limited.

i must say i was very disappointed. It was the lowest point of an otherwise wonderful trip. the service and specially the attitude of the staff was simply awful. You wouldn't expect that kind of treatment towards strangers on the street even less towards actual customers. The hotel was not helpful at all in solving any issues that i was raising. The rooms didn't have any water bottles or even towels. After requesting them several times I had to actually resort to going down to reception myself to get a towel. The lights and the electricity in the room kept going off during the whole stay. I was reliably informed that most hotels in the area offer accommodation for the tour guides and in fact this hotel offers the same service. However upon arrival I was told that all rooms were booked, which I soon found out was a lie because I went on their website and tried booking a room for the same night and they had plenty of rooms available. I did not appreciate being lied to. I still have some issues that I am trying to solve with the hotel for my booking but they are not helpful and most of the time they don't even answer my calls or emails. Not just my calls but they also seem to be ignoring calls to them from Hotels.com (which was the company i made the original booking with) overall I am highly disappointed with this hotel and wouldn't recommend it to anyone. Stay away from them but definitely visit the area it is beautiful.

Service was really bad, we order some soda and it tooled them an hour to send to the room. We had made two separate bookings as we decided to extend our stay, but didn't make it for the first night; that first night rate included breakfast and not the second night, reason why we requested it to be transferred to the second night, receptionist said they will check with the manager and call us on our room, but this never happened. Very disappointed with the service of front desk. This hotel is quite old, I will not recommend it. Also for a nice beach, rather go to Mirissa and not to Bentota.

We a family of 12 adult and 1 child recently stayed in this hotel for 2 nights. Our initial encounter was not pleasant as we have arrived at 5pm only but our rooms were not ready. After a 7 hour journey from Nuwara Eliya to Bentota, we were all knackered and just wanted to get into our rooms to rest but was delayed. The manager tho had upgraded us to the rooms right infront of the pool. Though the upgrade was timely but we had to wait for each rooms to be given the keys. However the manager made up for it again by providing us with light snacks. The rooms were amazing and the beds were extremely comfortable. Imagine waking up to the pool and the beach right infront of you. The sunset was a spectacular view as well. Breakfast was amazing with vast spread of food. From continental to english to typical Sri Lankan food. Heard the dinner was good to tho we opted t have it outside. Overall we really enjoyed our stay in The Surf Bentota and would highly recommend to anyone.

Amazing location Friendly Staff Pristine Beach with soft Sand and a very long beav front Though I was very early at the property with a check In time of 2:00 pm the staff was able to arrange for a room and check me in The rooms are very spacious and I had the larger room category even the smaller once looked big comfortable. Very clean room and very spacious and clean bathroom All rooms are ocean facing and so it's a great advantage for this property... This also makes the Beach Front a very large one for this property The Bentota Beach is very clean and beautiful with very less local people venturing on the Beach and if they do they usually keep to the public area and also very friendly and non intrusive. The property has 2 well placed and beautiful Long Pools - really long probably 150 mtrs And just a step outside my room with a comfortable sitting Hotel also offers some group activities The beach offers a lot of water sports such as surfing water scooter and even para gliding as option.. The hotel itself has a great breakfast spread and even better dinner and I had taken a package inclusive of Dinner which actually worked really well for the kind of spread and real value for Money... Not to mention the Live Piano Recital during the dining and an in house club / Disco This property is a short 5 min walk from Bentota Town so easy access to all amenities such as Currency Exchange ATM and Bank local shopping and wine / Beet store