إيكو سيرف

We had 9 brilliant days here,the room were comfortable and the swimming pools were welcome due to the heat

رحلة رومانسية لمدة ٩ ليالٍ, فبراير 9, 2020

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Your staff is amazing. Nothing is too difficult for them. It makes a world of difference when they bend over backwards to make your stay a comfortable one. Good was great too. Your chefs were willing to cook any special needs.

Dinal, رحلة لمدة ٣ ليالٍ, يناير 4, 2020

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THEFT ALERT!!

For all those who are thinking of booking this hotel BE AWARE!!! A SUBSTANTIAL ABOUT OF CASH WAS STOLEN FROM WIFE'S BAG!!!,the power kept going on and off numoueous times during our stay,when I got back to Colombo I realised $3200 was missing i got in touch with the hotel asap who apparently looked at the cctv footage failed to tell us is there is no footage capture during the power outages, during one of the outages our money was stolen diapite the room being locked . I even got in contact with the GM of this hotel who who replied with no apology or empathy. i have contacted the sri lanakan tourism police who are investigating the incident,I know I won't get my money back however for future tourist who visit this hotel be AWARE hopefully you won't go though what I have encounterd.

Carlyle, رحلة عائلية لمدة ٢ ليلة , ديسمبر 20, 2019

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A huge dissapointment

1- The hotel staff are very slow, and the problem is they are slow when it comes to solving issues, it was 10PM I am about to sleep and had to call the reception 3 times to ask for someone to come and fix the AC which was very very loud as if I am in a factory not a hotel room. 2- The bedsheets were not clean, the first time I asked the staff to come and change the bed sheets and they did, they changed it with another dirty sheets, so it seems that all bed sheets they have are dirty. 3- The water was cold from the tab till I called them to come and fix the water heater, so staying for 2 nights I had to face 3 issues which were not all properly solved. such a dissapointment.

Ahmed, رحلة لمدة ليلتين, نوفمبر 29, 2019

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THINK TWICE

HORRIBLE EXPERIENCE THEY TAKE HOURS TO DELIVER FOOD AND FRESH TOWELS MANAGEMENT IS RUDE THE ONLY THING GOOD IS THE VIEW

Ashish, رحلة عائلية لمدة ١ ليلة , نوفمبر 8, 2019

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Horrible customer service The servers are slow and have a lot of attitude. The rooms had termites and were sprayed for bugs everyday cause of the unhygienic maintenance

Ashish, رحلة عائلية لمدة ١ ليلة , نوفمبر 7, 2019

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The location of this property is excellent. We had booked 4 rooms at the property through expedia for 1 night. I had emailed them multiple times asking for driver accommodation but got no response. Finally i called and asked and they said they will provide driver accomodation if it is not full but when I reached there they said they dont provide driver accomodation for bookings made through third party website like expedita. That was a big let down. Other than that the stay was good. Rooms are neat and clean and very close to the beach. Breakfast buffet was really good.

رحلة لمدة ليلة واحدة مع الأصدقاء, سبتمبر 30, 2019

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The pool and the view from the hotel is really nice.

رحلة رومانسية لمدة ١ ليلة, يوليو 30, 2019

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Nice location and pool with nice staff, the view from the rooms is amazing

رحلة رومانسية لمدة ١ ليلة, يوليو 29, 2019

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The location and view is just awesome. Chef was kind and gracious enough. Men at restaurant were good. Though they too forget to get water despite being asked no of times. They just forget. Don’t know how? Apart from these everything was horrible. I would never ever recommend surf to anyone. No phone, no power points, need to remind no of times for each and everything. They not even extend greeting while we checking out. Not been given any feedback too. Failed in courtesy. Overall mine was not a pleasant experience. I would give just 1 star

رحلة عائلية لمدة ٢ ليلة , أبريل 11, 2019

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