ذا فايفز داونتاون هوتل آند ريزيدنس، إيه كيريو كوليكشن باي هيلتون

The Fives hotel is a lovely and modern property, perhaps the nicest non-resort hotel in Playa Del Carmen. The valet parking for $15 a day was worthy, because it seems there is not too many places to park around the area. The hotel is located just one block away from 5th avenue where you can find many shops and restaurants, and only two blocks away from the beach. The rooms were spacious and comfortable, very clean, the lobby area is cozy and inviting. The best thing of the hotel is without a doubt the rooftop. Awesome infinity pool with a nice lounge/restaurant area. They extended our check out time until 1pm which was a really nice gesture. The downsides: Upon arrival you are met by a hotel concierge, who tries to persuade you to attend a time share presentation, which is quite annoying. The room we got on the 4th floor was very noisy, people slamming doors, and playing loud music, and lastly, I think the hotel staff needs to enforce the mask policy better. Most tourists would just walk around the corridors and lobby without them.

It was really good, I enjoyed staying at the Fives, but I didn’t use any of the facilities as I got there late and left early.

The staff is very friendly. The hotel is clean and in a great location. The restaurant is excellent and the rooftop is beautiful. It’s not a quiet hotel but it’s certainly comfy and the bed was great. They did go out of their way to make me happy! Lavia, front desk mgr, was extra kind and personally assisted me with a quieter room. Luis, rooftop was top notch and so was the rest of the staff. I enjoyed my stay and will go back. It’s a great place with a coffee shop, little store for snacks etc and you are always greeted with a smile. Excellent.

Really happy with our stay at The Fives. Rooms were comfortable, close to the beaches as well as all of the action on and near 5th Avenue. The rooftop pool was awesome. And you can't beat the rates. Would stay again.

Excellent hotel and staff BUT NOT IF YOU HAVE THE SLIGHTEST ASTHMA OR RESPIRATORY HEALTH ISSUES OR ALLERGIES TO MOLD OR AIR FRESHENERS!! The rooms are absolutely lethal - we tied several upon checking in! They smell as of a/c mold has been covered up with air freshener . Not the normal standard chemicals for a Hilton Property

Very nice design, pool was great! Staff was wonderful. Only ate food from cafe and rooftop both were very good!! We booked the Junior Suite and it was big. Loved Bob Marley theme. Only issue was the room smelt like super old and moldy.

Updated modern room. Very clean. Walking distance to the restaurant’s on 5th. Great staff for check in. Concierge Pepe was very helpful and turned us on to a restaurant located actually in a Cenote which was an amazing experience. We checked out and accidentally left our passports and extra cash in the safe. Raced back to find that all was secured and accounted for by the staff. Thank you!!!

The room was excellent but, the first floor, reception was a little bit messy, maybe because Delta just passed, there were so many mosquitoes. Maybe they need to make an extra effort to make sure to get to normal faster

Had a problem with the valet scratching the rental car. The room, amenities and service was great!