بوتيك فيدادو 5 تاي 8

Nice big room but could be used better. Full dining area but room service not available (was told it would be a problem when restaurant was full - but may be because they were very busy). Anyway - dining half of room not used at all. Location is out of the way but not too bad. Close to sea but there is no beach anywhere near. Good staff.

Excellent service, great staff, beautiful rooms Only thing missing is a hot tub

Very special place in a very special country. Wonderful staff and a great restaurant. Looking forward to coming back.

El mejor hotel en La Havana.

No instructions to operate the safe. 2 nails still in the wall. TV remote sometimes transmits the wrong signal. Mattresses are totally shot - more than a bit hammock shaped. Significant lower back pain several times per night. High school across the street. Looks like an old jail. Rooster across the corner. Drug dealers and beggars right down the street, next to the big hotel. At breakfast: served a fruit smoothy. Asked where the ice came from. Lies told about safety. 22 hours later, water poisoning. Then, a series of denials, delays, and discussions (lies) with, many staff. No on-site filtration going on. Ice is delivered from a large local company in shockingly cheap thin plastic generic shopping bags. Grab the handles of the bag, tie a knot, and hope for the best. Hotel staff make no sanitary effort regarding ice storage/handling. Bags are stored in a little freezer, with a platter of (sometimes) dirty dishes sitting on top. No dedicated ice scoop. No gloves to handle ice - nothing. Outdoor, all day. Conversations with staff were a joke. Suggested that there is no PROOF I was poisoned. Their idea of compensation: free dinner, in their restaurant - where I was poisoned. As if I could eat. If this happens to you, get them to immediately agree on an amount for your refund - and to process it BEFORE you leave/check out. If you let them put you off, that the manager has to 'talk with the owners first', kiss it goodbye. Once you leave the premises, you are dead to them.

The staff was incredibly friendly and warm...as non-native Spanish speakers, we thought that we might have problems at a smaller boutique hotel, but Adel and his staff were very fluent but more importantly, always willing to help us with whatever we needed / wanted. Highly recommend for any guest

This place is the best you can imagine to stand by in Havana; private business with a 5+ customer service and art design with great breakfast, quiet and climate meeting room and two bars with the best Cuban drinks. I’m cuban and after a decade outside the country these people treat me good and worth the money !!!

My client thoroughly enjoyed staying at your property. When they posted a video of their room, I was really impressed! He stated the staff & property owner were very hospitable.

pequeño hotel tipo familiar. excelente servicio. excelente bar en la azotea. definitivamente volveré

Best service friendliest staff excellent customer service the best saludos los Garcia’s Bella’s personas todo el crew