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The property was great and the owners where amazing they where really nice, friendly and very helpful. The room very clean and spacious the beds where very comfortable and the breakfast was great. The location was great as well we where 10 minutes away from xcaret and and 5 avenue we really recommend this property.

The hosts are very friendly and helpfull with any question. The house is nice, comfortable and quiet. A car is necessary to access the house and it's not in a closed walking distance from the beach, but it's on the road to Xpu Ha beach and Tulum.

Without doubt one of the favorite hotels I stayed during my time in Playa del Carmen ! Upon arrival we were warmly welcomed by the staff . The staff was extremely friendly, and flexible with requests (appreciate) Food was delicious had chilaquiles every day .We had five great evenings here, which obviously also added up to the experience. The second day we forgot our gear for explor park and the staff kindly took it to us to the park. Note, this is not a 5/5 star hotel .it really felt like home to me. All respect for the staff who does a great job here; a true sample of excellent hospitality!

That is pretty quiet and you can have a good sleep, that is close to the gym supermarket and movie theater restaurants

A wonderful place to stay. The owners are so very helpful and polite. Anything you need they are always willing to give you a hand.

We were very impressed with the overall Experience at Casa Gem. Since our arrival Serafin welcomed us in and helped us with our luggage followed by itzel who processed our check-in. From the very beginning they make you feel welcome and at home, they are very helpful, amiable, resourceful and respectul. We have stayed in many hotels but this has got to be the best hotel when it comes to superb customer service. I wll definitely recommend friends and family to stay here when they are in playa del carmen. Also the room was very clean and the mattress was very cozy and the location is relatively close to the parks and the strip. We will definitely stay here next time we are in Playa. Gracias chicos por todo 😁

Great service and friendly staff. The location is a little remote.

Itzil and Serafim were both amazing. Treated us as family. The breakfast and choices were great. They also had a free shuttle within a 4km around the area and would take you into town and then pick you up when ready.

The owners make you breakfast in the morning, they are super nice. You get a free drive two times a day by the owners. The room was very comfortable, large and clean

Room is clean, staff is very friendly, breakfast is great!