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El acceso al hotel es complicado y súper peligroso tomar el retorno por boulevard Atlixcayótl e ingresar al hotel. El personal amable pero robóticos, pedimos por favor unos cubre bocas y sin responder nada, nos los entregaron. En el restaurante todos son muy amables y la comida es rica.

Everything was excellent. Staff, room service, all clean. Felt safe.

Great measures against Covid-19 are being held, I widely recommend Hilton garden inn Puebla.

I loved everything about the hotel. Staff very friendly and bell boy was great!

was what I expected, staff was very helpful. Room very comfortable.

Everything was excellent

The hotel is great, excellent location, the staff are very helpful, the please is beautiful, the food delicious. Excellent hotel

Very nice, large rooms. Upper floors have really great views as well. Restaurant also pretty good.

Hotel charged for two nights to my account when I only stayed for one night

At check in there were no rooms available at 2 pm. We understand the official time, but we still find this unacceptable since it is very unusual in this city, specially when you have a checkout time of 12 pm. We had to check in until coming back at night. Then AC did not work properly and had to be reported and fixed by maintenance.