شيراتون بوغانفيلياس ريزورت - شامل جميع الخدمات

Excellent customer service, we did enjoy every single day. Food it’s pretty good.

Everything was great. The food was good, the service too

Everything was great. We had a great time. Service was excellent.

Loved this hotel! Their staff made sure that our stay was comfortable and had what we needed. The hotel was super clean and was following the guidelines to prevent the spread of Covid. Everyone was wearing a mask. We bought the all inclusive package and the food was excellent. We ate at the Villita and the staff treated us like kings every time. This hotel is very close to downtown Vallarta.

While we are traveling during Covid, that didn’t effect the things we are upset about this visit. Check in took too long with only one employee doing check ins. Other people were seen behind the front desk but we still had to wait in line. During the check in they didn’t give us any information about the all inclusive package or what was opened or what was closed. We had to find out from other guests. The chairs around the pool were awful. The food at the one restaurant was really bad. You expect average food at a buffet, but this was al acarte and was still bad. Service was very very very slow. Nobody seemed to be in a hurry here. They might give you a drink a restaurant but if you pod for all inclusive, they don’t come back and check on you for at least 20 minutes while your drink sits empty. The beach in front of the Sheraton is rocky and you better have sandals on. Then on top of this, the ATM literally stole money from us and the hotel has not helped us at all. It said it gave us $365 and it did not. So obviously I would highly recommend you do not stay here. Very disappointing.

Conveniently located minutes away from El Malecon.

after you claim your luggages then just walk straight out. do not let everyone inside airport to help you. everyone inside is try to sell you something beware. aslo do not book your ride at expedia .it is a rip off. i stay at sheraton Buganvilias resort. you only pay $7 one way . why pay $65 around trips at expedia.

We absolutely loved staying at the Sheraton Buganvilias! We were All Inclusive, and we felt relaxed and spoiled the entire week we were there. The food in the buffet restaurant was great, tons of options, and the chef and staff were so accommodating and helpful. Nothing was too much trouble. Thank you Jose, Ivan, Eduardo, in particular. Drinks were great and kept flowing!. The beach isn’t great, not sandy, but the 2 pools are wonderful, each with a swim up bar. It’s an easy, quick bus ride or taxi into the Centro, or Old Town. We had no issues with the Vacation Club reps - no-one tried to sell us a time share in the lobby. All in all, a fabulous vacation, and we’d love to stay here again.

I enjoyed the different restaurants it has, the buffet has great food to choose from. Every Thursday they have Mexican day with Mariachi, dance, delicious food, fireworks. Staff is supper friendly! Loved my stay!

Starting with the negatives. I paid extra for a "grand" ocean view with king bed. Upon check in, they informed me that they only had 2 double beds available, and that beds were only a "suggestion". Great start to the romantic weekend away with my husband. Our upgraded room's view was of the ocean, but right in the middle of it was the huge roof of the gazebo which blocked most of it. Fair warning!!!! the wall and doors to the toilet and shower are lightly frosted glass which you can really see through. Sitting on the bed, you get a lovely view of the other person stripping down or sitting on the toilet. So thankful we didn't have our teen son and daughter with us, as this would've been extremely inappropriate. Last negative, sitting poolside first day, we couldn't get anyone to take our drink order. They would stop at the table next to ours and never come back. We had to walk up to the bar for every drink, not a huge deal, just more irritating. And yes, we are always polite, smile, say please and thank you and tip well. ;) Positives include service everyday but the first day. On top of it, with smiles and high energy. Super comfy beds and bedding. Food at the buffet was pretty standard, with a few standouts like the omelette station, juice bar, and roast beef. The dinner and service at the Italian restaurant was wonderful. I had grilled fish and veggies, and my husband had the seafood pasta. I would come back, but I know what to expect now.