سيتي لوفت 161

تعامل موظف الاستقبال سيء جداً بعد وصولي الفندق واظهار رقم الحجز للموظف انكر وجد حجز باسمي وقال لا توجد غرف فارغة مما اضطرني للخروج للبحث عن فندق اخر

ممتازة جداً منطقة ونظافة وسعر مناسب

راقي ومميز

كان الاستقبال غير جيد تأخرنا كثيراً في اجراءات الدخول اعتذر الموضف عن حمل الحقائب وتم حملها من قبلي جميعها دون اي مساعده دورات المياه ضيييقه جدا اما الديكور والنظافه والسعر اعلى من ممتاز

We arrived and the front desk man told us to wait 10/ 15 mins. After 45 mins of waiting I went back to the front desk and asked if we could complete the check in. He was extremely rude and said can’t you see I’m busy. Well, yes I see you are busy but I was here 45 mins ago. You took my identification and documents and told me to wait 10/15 mins. I gave you 45 mins. Then he tells me the room we paid for isn’t available and offers me a lower grade room. At that point I didn’t accept this. He seems to find my grade room available all of a sudden. Then he finishes checking me in and has the nerve to say to me, so it wasn’t so bad to wait right? He gives the key to our room. We go there and the room is very dusty, smells of cigarettes and the large balcony window / door has been blown open by the wind and hanging off the wall by one hinge. My boyfriend is trying to hold this glass window up and the wind is pushing very hard. I run to the hallway and look for the housekeeping man to help. He comes to help and get the door to lock closed but it’s still only by one hinge. The room was so dusty and smelled like an old ashtray. We decided that we can’t stay there and just left to another hotel. The front desk had at least 10 people waiting in line to be checked in so we decided it wasn’t worth the frustration since the check-in took an hour. We left abs I was only reminded of that horrible place when hotels.com asked me to review this.

Property is a very high standard. Lovely Rooms and great coffee shop in reception. Staff was great. Rooms are clean and tidy.

I will never try city-loft again bad service .

الفندق مريح جدآ من جميع النواحي الإطلاله ممتازه وأنصح بالطوابق المرتفعه لإنها تكشف المدينه بشكل كامل ، كما أن الإفطار جيد

The best place you can stay in Istanbul, if you have a sea view room you’ll fall in love with the Istanbul islands view, also the service was really nice, staff were so kind and nice and fast. The only negative the side was the distance to the city town. If you have a car never look another hotel cuz here is more than a hotel.

Everything near you and good staff