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The hotel and room were exactly what we pictured. Felt upscale and location was great. However, cleanliness was looked over in many areas. We arrived with half a roll of toilet paper which we thought would last the night, but didn’t... went to shower and the body wash and shampoo mounted to the wall was completely empty. Grabbed the trial sized one and it was used and also empty. Used the bar soap provided but there was no tray and it had to go places I would want to wash my hands with it again.. went to crawl in bed and the comforter had someone’s dried blood on it and the other was smudged with juice or lipstick. The desk brought us new ones.

The hotel is beautiful. It has a lovely rooftop bar and lounge. I loved the layout of the room abs the bathroom was specious. My only issue is that the sheets are not soft at all and there were no extra pillows available in the room(I did not ask).

Had an amazing stay! Would 110% recommend! Right in the heart of Charlotte with everything with in walking distance!

I thought that the hotel and the staff were both very nice. I am sure that the fact that there was no shower gel and no room cleaning in the 2 nights I was there might be due to covid. all in all, I think that the hotel was very nice. Great view of downtown.

Our stay was amazing views from our balcony spectacular, there is only one complain and I normally don’t do this but the bathroom toilet paper holder was broken and the roll used almost up to the end and since it didn’t hold it correctly I didn’t know how many times before us was on the floor. The room was clean but I believe not to the Codiv standards. Besides that personnel, location, everything was excellent

The Overall Hotel experience was Awesome! Very Updated rooms! Looking forward to our next visit. Only downfall was no microwave in room.

Perfect location, rooftop bar was amazing beautiful views of the city, I also enjoyed the lounge and the service at the bar I will definitely be back.

My stay at the AC Hotel was just what I needed to have a staycation. I was able to relax, unwind and have some quiet time to myself. I decided to have dinner at Nuvolé and that was amazing as well. I definitely plan to stay again soon for longer than one night!

It was great

The stay was a great deal, hard to complain much. But it was disappointing that we didn’t have any bar soap in our room and the conditioner and body soap in the shower were empty. The front desk brought up the bar soap shortly after we asked and we made do without anything but shampoo in the shower vs calling back down again.