أليلا بانجسار، كوالالمبور

The process of getting to the room from the Carpark is too tedious. Need to take 3 different lifts. Other than that, the rooms are splendid, spacious and cost.

I was staying in the studio room.But eventually there is no toothbrush and razor in the bathroom.The toothbrush and razor is upon request.razor cream is just an empty without a cream inside.Tv is huge and big for the room but very selected channel and the usb cannot be operate once u plug in.Please look into the matters.

Overall was excellent interm of architecture design

Staff were helpful and service was good Poor signage at entrance Concierge should be available always at the entrance Breakfast should have more variety Not good for shopping and nearby eateries

Overall was ok. The hotel located in a not-so-

After being screwed over by a fake booking via another online service we found Alila. Everything about our stay was 11/10. Staff, food, comfort and a shower that was worth every penny.

The staff in this hotel are excellent, very friendly and can’t do enough for you. Although fairly remote from KL centre it is connected by a bridge to the LRT and a quick and cheap ride into town.

Fantastic place. 2nd time we stay here as a family of 4 with 2 small kids. The kids slept in the bed with us. Fantastic and spacious rooms. Lovely ambience. Super staff and last but not least. Breakfast to die for. Would nit consider staying anywhere else in KL.

Beautify, modern and spacious hotel. The only slightly annoying thing was having to get a lift to the lobby and then a separate lift to the room. The room was very spacious, with a beautify bathroom and a comfortable, large bed. Snacks and coffee is available in the hallway and the pool is absolutely stunning. I asked for a taxi from reception and they booked me one that 1) wasn't metered 2) cash only 3) had no change. This meant my 1km taxi to KL Sentral cost 70RM vs a grab which is 6RM. I was very disappointed with this part of the service and when ordering a taxi, expected a taxi. It made me feel as if the person on the desk called a friend....

Room was dirty begin with. there is a lot of stains. there is also some old announcement notice in the room which mean the room doesn't been cleanout for long. I did complain but nothing was done.