رينياسانس كانكون ريزورت آند مارينا

The person that arrived couldn’t check in even though she had my ID and the confirmation email, they didn’t give her the room and charged her for a new reservation. The shower didn’t have cold water, electrical plugs where not working. I know that the hotel is new but this is terrible. Today all the people at the front desk were unable to solve any problem.

Great time

Great stay. Hotels new with all the perfect touches.

Very lovely hotel, great pool, gym and jacuzzi facilities! The breakfast was also good, lots to choose from as well as the restaurant for a nice meal in the evening. It was also great being so close to the shopping mall. Although the hotel does not have it’s own beach, it’s very close to several beaches (public/ private) in the area.

Amazing property away from the craziness of central hotel zone.